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Turbo Wax
:: Ordering & Policy
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Ordering & Policy
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Here you'll find everything about TurboWax.com ordering and policy information.
Ways You Can Order
Why Should You Buy from TurboWax.com?
- Our Goal is to Bring You High-Quality Car Care at an Affordable price.
- We Offer a 100% Satisfaction Guarantee for 30 Days!
- Don't Take Our Word For IT...See What Our Customers Are Saying!
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Store Policies
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1) Order Online
To place an online order at TurboWax.com using our secure shopping cart, choose the product you wish to purchase by browsing through the many categories and subcategories available.
- Scroll down, and select the quantity of products you want. Then click the "Add to Cart" button to add the item to your secured shopping cart.
- Click on "Checkout" button to start checking out.
- If you're a returning customer, enter your login ID and password, otherwise if you are a new customer, select "click here to register."
- Enter your billing and contact information, then click "Continue"
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2) Order by Phone
To place an order by telephone call us at 1-888-225-0666. We are open Monday through Friday 8 a.m. to 10 p.m. Eastern Standard Time. If you get routed to voicemail due to all customer service representatives helping other callers, please leave a detailed message (speaking slowly and clearly) and we will get back to you as soon as possible.
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3) Order by Email
You can email us the "ship to" and "bill to" information, as well as the product information on the item(s) you are ordering. Please be sure to provide your phone number and we will call you for your credit card information within the next business day.
Email your order information to info@turbowax.com.
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4) Order by Mail
Mail your order to:
Turbo Wax, Inc.
Attn: Mail Order Dept.
318 Indian Trace, Suite 159
Weston, FL 33326
Please note: We recommend our customers call us at 1-888-225-0666 for shipping and total order costs before mailing a check or money order. Out-of-state orders and check orders that are mailed in may be subject to a 7-10 business day "hold before shipping" to ensure that the check clears.
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Payment Methods
TurboWax.com accepts all major credit cards (Visa, MasterCard, Discover, American Express) and PayPal. Our site is 128 bit encrypted and is scanned every 17 seconds by ScanAlertTM HACKER SAFE to ensure that your personal information stays safe.
If you choose to order by mail, we also accept Cashier's Checks, Traveler's Checks, and Money Orders. We accept personal checks with proper ID. Orders to be shipped using the "personal check" payment method will be subject to a 7 to 14 day waiting period, once the check is received, before the order ships. The waiting period for "out of state" checks is usually 10 to 14 days. This is a secured server so all information sent to us over the Internet will be secure and safe. All refunds will be reimbursed through a company check.
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Return Policy
Your satisfaction is 100% guaranteed or your money back. We are happy to offer a 30day hassle-free return policy. When making returns, please include a copy of the original invoice and your phone number so that we may call and confirm the information needed to issue a refund to your credit card. Product with less than half of content will not be accepted. customer is responsible for shipping charges.
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Cancellation Policy
You can cancel at any time prior to checkout on our online store.
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Shipping
Turbowax.com ships all domestic orders USPS Priority Mail. All international orders ship either USPS Global Express Mail or USPS Airmail Parcel Post.
Most items ship the same day. Normal USPS Ground delivery is one to seven business days, depending on your distance from Florida. If shipping to a business, please include company name on the order form. Delays are rare, but when they do occur, we will let you know the status of your order.
USPS GROUND SHIPPING RATES
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ORDER VALUE |
48 US |
HI, AK, APO and FPO |
CANADA |
| Under $25.00 |
$7.95 |
$8.95 |
$19.95 |
| $25.00 - $49.99 |
$8.95 |
$9.95 |
$22.95 |
| $50.00 - $74.99 |
$10.95 |
$11.95 |
$25.95 |
| $75.00 - $99.99 |
$12.95 |
$13.95 |
$29.95 |
| $100.00 - $149.99 |
$14.95 |
$16.95 |
$34.95 |
| $150.00 - $199.99 |
$17.95 |
$18.95 |
$39.95 |
| $200.00 - $299.99 |
$19.95 |
$21.95 |
$49.95 |
| $300.00 - $399.99 |
$22.95 |
$24.95 |
$59.95 |
| $400.00 - $499.99 |
$24.95 |
$27.95 |
$69.95 |
| $500.00 and up |
FREE UPS* |
$30.95 |
$74.95 |
*Free UPS Ground for Orders over $500 to the Contiguous United States.
Shipping is FREE on all apparel orders to the 48 US States. *Please note, shipping to Hawaii, Alaska, and Canada is not free.
***We are not responsible for any duties, fees, or taxes you may incur associated with the shipping/handling fees of international and non-international orders. It is your responsibility to pay all duties, fees, and taxes when you pick up your parcel at the post office.
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Our Email Communication System
After you place an online order on our website, you may receive email(s) confirmation as your order moves through our processing system. Please note that, our e-mail address has a "info@" in its title and if you have a spam filter on your filter might class our email as spam. So if you do not receive any emails from us please check your spam filter. We try to be as thorough as we can in completing your order in a timely manner.
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Privacy Notice
We respect the privacy of our customers! We will never share your customer information or email address with any outside companies or businesses seeking mailing list information. We shred any hard-copy papers when we are through with the order and we take the privacy of all credit card information very seriously. Any hard-copy paperwork being used to process your order, is held in a locked, secure area. All of our servers are secure and we will continue to provide a safe format for online orders. We only store credit card information for a short period of time while we are processing your order. Some credit information, on selected orders, may be stored for up to six months on our secured server for the customer's convenience.
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Packaging Conservation
Here at TurboWax.com, we try to reuse/recycle all corrugated and packaging materials. Not only do we recycle the typical cans, bottles, etc., at our warehouse facility, administrative offices, and retail location, but we also recycle and reuse some of the package and packing materials from our incoming shipments as well as our own used during the shipping and handling process.
We encourage you to try and recycle or reuse any of these materials as we try to conserve and preserve the precious resources on our planet. Thank you!
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Order Problems / Complaint
If you're having any trouble with your order, please email us at info@turbowax.com with the subject line "Customer Situation". Please include as many relevant details as you can, including the nature of the problem, your name, order number, date, and anything else that could be pertinent to your order. We will make every effort to quickly resolve the problem and apologize for any inconvenience. We work very hard to offer you the best customer service we can and to ensure that you have a great online shopping experience.
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